Synfone for Home Care Providers
It isn’t just another option, Synfone is the right fit for your home care business.
Synfone for Home Care Providers is built with your needs in mind. We’ve worked closely with agency owners to understand the unique challenges of in-home care and provide a customized solution that fits your business. Plus, our expert support team knows the industry and is here to help you implement the right features to keep your operations running smoothly.
Better than easy, we’ll do it for you
Some providers hand you manuals, tutorials, and self-service portals—leaving you to figure it all out. We do it differently. With Synfone, your phone system is fully managed for you. Need a quick voicemail PIN reset or a complete call flow adjustment? Just tell our support team, and we’ll handle it. No hassle, no guesswork—just seamless service.
You focus on providing an excellent quality of care for your clients and we’ll take care of providing an excellent communication platform for you!
Your phone service is accessible via desk phone, computer, and mobile app
Included Features
Nationwide Calling
Make calls anywhere in the U.S. with no surprise long-distance charges.
International calling is available upon request for an additional fee.
Text Messaging
Send and receive text messages using your office number. Messages can be handled by an individual or a group.
10DLC registration is required (Synfone will assist with the process), which typically takes 10–14 days for approval.
Voicemail with Email Notifications
Get notified by email when you receive a voicemail. Optionally, include the audio recording as an attachment (may not be HIPAA compliant).
Time-Based Routing
Automatically adjust call handling based on time of day, holidays, or employee working hours.
Queues/Ring Groups
Direct calls to individuals or teams. Choose from different ring strategies, including sequential, round-robin, or simultaneous ringing.
Call Forwarding
Easily forward calls to an external answering service or another number. Get detailed reports tracking forwarded call volume and talk time.
Web Meetings
Host online meetings with up to 25 participants. Schedule in advance or start an instant meeting using your personal meeting link.
Department/Role Specific Phone Numbers
Assign unique phone numbers for departments or specific roles. For example, provide a direct line for existing clients to bypass the main menu and reach scheduling directly.
Each user or department can have up to one additional local number.
Office-wide Contacts
Maintain a unified contact list with caregivers and clients’ phone numbers, making it easy to recognize incoming calls and dial contacts without searching in another system.
Call Recording
Record calls on demand with a single button press or enable automatic call recording.
Clients are responsible for ensuring compliance with applicable laws and regulations.
Example Call Routing
During Business Hours (7 AM – 6 PM)
? Calls first ring to two desk phones in the office.
If unanswered, callers hear:
“Thank you for calling our home care agency. If you’d like to learn more about our services, press 1. If you’re an existing client, press 2. If you’re a caregiver, press 3. All other callers, please press 0.”
Call Routing:
- Press 1 → Tagged as “Sales” → Rings Users 1, 2, & 3
- Press 2 → Tagged as “Client” → Rings Users 2 & 3
- Press 3 → Tagged as “Caregiver” → Rings User 4 → If unanswered, rings Users 2 & 3
- Press 0 → Tagged as “Other” → Rings all users
Outside Business Hours
? After-hours message plays:
“Thank you for calling our home care agency. You have reached us outside of our office hours which are 7 AM – 6 PM, Monday through Saturday. If you would like to leave a message, press 1 or stay on the line. If you’re an existing client needing assistance, press 2. If you’re a caregiver needing assistance, press 3.”
Call Routing:
- Press 1 (or no key press) → Voicemail ?
- Press 2 or 3 → On-call user ?
Plans
- Standard Plan
- $99/month
- Designed for new offices and small offices with limited in-office staff up to 4 users.
- Advanced Plan
- $149/month
- Designed for busy offices with more complex needs and bigger teams with up to 10 users.
There is a 1-time $50 activation fee per account which includes up to 2 submissions of your 10DLC (business text messaging) campaign registration.
Have more than 10 office staff or unique needs that don’t fit these plans? No problem! Tell us what you need, and we’ll create a customized solution tailored to your business.
Optional Add-ons
- eFax
- $10/month
- Send and receive faxes using a designated fax number via email or secure online portal.
- AI Assisted Voicemail Transcription
- $10/month
- Receive a text-based copy of your voicemail messages transcribed with the power of AI. Note: May not meet HIPPA requirements.
Desk Phones (optional)
While some clients are comfortable managing all of their office calls using the mobile app, others prefer to use physical desk phones. While using a desk phone is optional, it adds the convenience of an “always on” device dedicated to receiving calls. The 1-touch keys make it simple to reach other system users and to transfer calls as well.
The desk phones shown below are our most popular options, but other models are also available. Pricing includes the phone, power adapter, programming, and shipping. No contract required.
- Yealink T43U
- $139
- Basic Phone
- 3.7” Graphical Screen
- 8 1-Touch Keys
- Yealink T44W
- $149
- Feature-rich Phone
- 2.8” Color Screen
- 8 1-Touch Keys
- Bluetooth & Wi-Fi
- Yealink AX83H
- $119
- Cordless Wi-Fi Phone
- 2.4” Color Screen
- Up to 9 hours of talk time (in ideal conditions)
- Up to 200 hours of standby time (in ideal conditions)
