63% of consumers say they would switch to a company that offered text messaging as a communication channel.
Why should your organization be using text messaging?
How should your organization be using text messaging?
Answering Pre-sale Questions
“Do you have this item in stock?”
“What time do you close?”
“Do you provide commercial services?”
Give Status Updates
“Your car is ready.”
“Please pickup your item at 3 PM.”
“Our service is currently unavailable.”
“Here’s a link to the manual.”
“Don’t forget to properly mount your new item.”
“Let us know if you have questions about your order.”